This three-day course introduces you to the CMMI® for Services (CMMI®-SVC) model. This model is a framework of best practices that help organizations to establish, deliver, maintain, manage and improve their services. The course is a prerequisite for any authorisation or subsequent course that calls for an Introduction to CMMI® requirement. CMMI®-SVC is a comprehensive set of guidelines that helps organizations to establish and improve processes for delivering service.
The course is highly interactive and composed of exercises, discussion, and presentations. After attending the course, you will be able to describe the CMMI®-SVC model, apply the model’s process areas, and locate information in the model.