The Capability Maturity Model® Integrated – Services (CMMI®-SVC) Ver. 1.3 is an integrated model to propel process improvements in the service industry. The model addresses the activities required to establish, deliver and manage services. CMMI®-SVC places proven practices into a structure that helps an organization to assess its organizational maturity and process area capability, establish priorities for improvement and guide the process improvement initiative.
The 1 day CMMI for services awareness program introduces participants to the model and its fundamental concepts. The course discussion emphasizes the understanding of service thinking, synergies between CMMI®-SVC and CMMI®-DEV, overview to the 24 process areas and the roadmap for CMMI®-SVC journey.